[Resolved]  Tikona — Harassed by tikona broadband service - bangalore

Address:	Bangalore, Karnataka, 560103
Website:	www.tikona.in

I am bound to file a complaint against tikona broadband. I'm using their services since 2014 dealing with their tantrums and falsity. Last month i changed my internet plan also expecting a better service but i'm not receiving the expected services promised at the time of subscription. Most of the time, i cannot do my official work due to disruptions in their connection. Since last three days, i have no internet connection for which i've sent them many emails, called them more that 100imes but it didn't turn out positive. The pathetic customer care service actually never solved any issue, moreover cuts the phone conversation whenever i tried to get their technical support. Now, finally, they sent me a mail saying there are some technical issues in this region and therefore they cannot provide me expected services because their engineer is out of station so asked me to bear the internet issues. If this was the reason then how could they take the subscription charges in advance? Now when i want to disconnect my internet connection, they are telling me to wait for 15 days even to get my refund amount. I want a justifiable compensation for my loss of work, money, valuable time and mental harassment due to their worst customer service and internet connectivity. Please guide me to proceed with this complaint.