Tikona — Harassments for bill payment even after disconnection request and not using internet services.

Address:

Mumbai

I am from Indore have used Tikona for years but from May 15 2022 I requested Tikona to disconnect services and take away their device. I have paid every penny till 15 May 2022. Even after multiple calls and mails they are asking me to pay 1073 Amount. I haven't used any of their data, even I have unplugged the wire. I am getting demand notice to pay bill for services which I haven't even used. No doubt they are loosing their customer base.

They don't respond to disconnection request mails and just send sms and calls to pay the bills. One of the customer care agent said keep the device with you till we find another customer.
Resolution: Please stop sending such demand notice/calls/mails/sms for unused services and just kindly process disconnection and take away the device, otherwise I am not responsible.

Regards,
Dheeraj Kumar Barve