[Resolved] Tikona — Improper service, false commitment, refund, unethical

shailu1430

from Pune, Maharashtra

Address:	411041
Website:	www.tikona.in

On the 3 of june i took the connection from first day dint get proper said speed i raised the complaint but no problem resolved. I have raised 5 to 6 complaints. But no result.in between 4 service engineer visit my place regarding the issue. But no result.in last 15 day i cant use there connection as lots of problem is there regularly touch with them but issue as it is if i ask to stop the service and refund the money they declined
I have waste too much time to talk with the the customer team and writing email to them, but no any rep from them.
From last 20 days the are just fooling me that the working on it. But result is as usual.
I want full refund because i didn't use there service. I have paid them in advance still i didn't any service from them. I waste 30 min daily to talk and mailing them. I am not longer interested to use there service.

Consumer no [protected]
Request number status creation date
1-[protected] progressing 23-jun-2017
1-[protected] progressing 20-jun-2017
1-[protected] progressing 23-jun-2017

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Jul 25, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Deshpande,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Aug 04, 2017

Updated by shailu1430 No response yet .today is 04/08/17.
What is status of my refund.
when i get the refund??