[Resolved]  Tikona — Inappropriate billing and threatening calls

Address:	560090
Website:	www.tikona.in

Hi,

I am chandan vaishya had tikona broadband User ID [protected] . I have sent several email to [protected]@tikona.in and got no response rather I got several threatening calls and sms and server generated emails. I have wrote them an email dated 27/05/2014 which I am copy paste below. Requesting you to help resolve this issue. Below is the mail thread :

User ID [protected]

Ashish Gupta
5/27/14

to customercare
Hi,

I do not able to understand why no one is understanding the issue which I have faced I have send several detailed email stating what was the problem occurred and in response after several reminder to you people I got a system generated below message that shows me that no one is looking or interested to address my issue.

This is the message I got from Tikona:

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. Vaishya,

Greetings from Tikona!

With reference to the TT no. 1-[protected] raised on your Tikona broadband User ID [protected].

We have investigated your waiver request, we regret to inform that there is no waiver applicable in your account for the disputed period .

Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in. Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.

Regards,
Sufyaan Jamshir,
Customer Care
Tikona Digital Networks

I would like to write the issue again if some sincere people are there to understand and provide me the proper resolution for that.

Hi,
I am Chandan Vaishya and my Tikona ID is [protected].
First of all I would like to tell you that the kind of behavior recently I have observed with your executive is terrible.
The story start 5-6 month before when there were some technical problem with Tikona connection and I was not used the connection properly hence due to that I have not made the payment to Mr, Rangegowda (Tikona Executive) then Mr. Gunashekhar who is the manager had came to my place and promise me that he raised a request and I will get waiver of 250 Rs due to technical issue arises from Tikona, so I made the payment and the same thing continue for next month and it is continuing till date and I did not get waiver off.
I got a bill dated 26 March with Bill Nos B[protected] and got completely confused as previous bill dated 26-Feb 2014 I have clear all the amount which was pending however I got the bill of 1720 instead of 999+S.T. So I have not made the payment against the bill dated 26th March 2014. I want to understand the bill before making the payment as I was busy with other thing and could not get the chance to call customer care for the same.
On the date 22nd of April your executive Mr. Suresh came to my place to collect the payment and I was not in town, he spoke to my brother and ask for the payment. My brother told he will talk to me and make the payment after rectification of excess charges. But your executive was very rude and told he will take the router and tikona adapter if he is not making the payment to him now.
My brother called me and told the entire thing then I spoke to your executive Mr. Suresh and he repeated the same thing over the phone again to me then I told him very clearly that whatsoever belong to Tikona take it if you are authorize to do so and did not have the patient.
I was so surprised that he took my personal router and tikona adapter both and given the same in writing to my brother and went.
When I back in town on 9th May I called Mr. RangeGowda who gave me the tikona connection and told him the entire story he take the initiative and told he will talk to Mr.Suresh and get sorted out the issue as I was about to large a complaint against this.
Finally on 10th Mr. Suresh came and repeated the same thing that you pay me the money I will give you the router back and I have completely denied that and told him once you give me the router then only I will talk you about the payment otherwise you go back and I will large a complaint for the same.
After speaking to Mr. RangeGowda he return the router and adapter but still he was in my place to collect the cash from me. I told I will surely make the payment after understanding the bill and I will make the payment online as I did previosly but he was not moving. After some time when RangeGowda came and they both speak finally he went.
The same day I called tikona customer care to understand the bill and your executive over the phone assist me and told whatsoever has happen with you are correct or not he is not able to give the proper help which I was looking for and told to send a mail to customer care mentioning all the issue. As my registered mail ID was not working so he gave me the instruction for registering the email id. I registered the new mail Id and sending you the entire detail.
I also get to know from phone officer that another bill has been generated and I have to pay additional 1000 Rs (approx).
Now can you guys please tell me that Is this the way to collect the payment from customer? Also why should I am getting charged after disconnecting the connection by your executive for non usage that you can also check from your backend since 22nd of April to 10th of May.
Please brief me the above and rectify the issue ASAP and also let me know if you guys are not interested to provide the connection back to me so I can look for some other provider.
I would like to thanks to Mr. RangeGowda who was really a nice person and good executive.
If you guys want to talk to me over the phone and discuss the same kindly call on [protected] as due to some reason my registered nos is not properly working.
Below are the both executive Mob nos:
Mr. RangeGowda: [protected]
Mr. Suresh : [protected]

Regards,
Chandan Vaishya