[Resolved]  Tikona Infinet Limited — Threatening with legal actions.

Address:	2nd Floor, 'Corpora', L.B.S. Marg, Bhandup (W), Mumbai - 400 078.
Website:	www.tikona.in

Today i received a call from a lawyer saying that she is filing a case against me in delhi civil court on behalf of tikona if i don't pay the bill within next half hour i stop using the connection in april middle due to lockdown i left that rented house and called tikona people to terminate my connection but they again charged me e send me the bills on the profile which was of 1049 rupees and again added some due of hundred 200 rupees. Again in may they generated another bill for next 3 months which was off 1608 rupees so making the total of 1049 rupees plus 1608 rupees total 2657. I have sent them email from another email id as i not have access to the registered email id. I have send them a request for termination of my connection. Because they are still gonna auto charge me again on the 14 august for next three months. I have attached email text that i have sent them today. The bill for the the bill for the usage from 15 april 2020 to 14 may 2020 where the consumption was not even 0.02 mb they charged me 1049 and again on the request to close the connection logan replied no one answered my phone calls their customer service care number is still not active there i am not even able to login to their app. Today they are trying to threaten me with legal actions. Today i have sent email stating to reduce the amount they charged me and terminate my connection.

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Hello,
I had no access to my email that's why i have sent you the request to stop my services form another email id - [protected]@gmail.com to stop my services. I have sent you around 5 emails form that email id and also called several times but no one answered my calls. I also called the guy who installed the connection at my location but he told me that he left the job. I sent you mails on 27-april-2020 and 28-june-2020 to stop my services and don't auto recharge my connection. The guy who installed didn't even tell that this gets auto recharge. I called the customer care for around 100 and more times but no one answered my phone calls. I kindly request you to reduce my bill till the day i used you services. I am ready to pay the amount of bill number mh0520b[protected] apr - 14 may) i. E 1049.19 inr but in bill number, mh0620b[protected] i have been charged 1608.39 inr which i didn't even used so i again request you to please stop my connection and reduce the bill to the 1049.19 inr because i didn't used your services and i left house due to covid-19. You can even look that in bill number mh0520b[protected] apr - 14 may) that consumption is around only 0.02mb because the house was empty due to covid-19 lockdown. I also have attached all the screenshots of the emails that i have sent you and the bill. So please stop my connection and take the router back. Thank you.

User id - [protected]

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User id[protected], one one two four four five zero nine four three