[Resolved]  Tikona — my tikona account is : [protected] (unethical behavior by tikona)

Address:

Pune, Maharashtra, 411028

I have been getting calls from tikona threatening me that a case had been filed in the delhi court and that i must visit the delhi court. They blocked my registered mail address a year back, they also block tikona online account after discontinued service. Finally i dropped several email from other mail address & registered email address on the bills they generated. Still no response to my mails on my concerns raised a year back. They harassing me a lot. But not respond to any my concern raised. They just generating the bills as per their wish. I really frustrated. They do have pathetic service that reason i had discontinue the service long time back. Even after they requested to continue the connection. They didin't provided any modem nothing they just provided rj45 adapter. Requested mutiple time take it back still they didn't took. Getting bills. Whenever raised concern on bills no response to my mail. Same copy & pasted.
My tikona account is : [protected]
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From: ganesh pal
Sent: saturday, january 13, 2018 4:44 pm
To: 'til. [protected]@tikona.in'
Subject: fw: reminder 10 : billing..
Importance: high

Fya..
From: ganesh pal
Sent: saturday, january 13, 2018 3:29 pm
To: '[protected]@tikona.in' ; 'collections'
Subject: re: reminder 10 : billing..
Importance: high

Dear sir/madam,

Gentle reminder 11: -

I have still not yet received any response to the below mail.

Thanks & regards,
Poonam ganesh

From: ganesh pal
Sent: tuesday, may 30, 2017 6:12 pm
To: [protected]@tikona.in; collections
Subject: fw: reminder 10 : billing..


Gentle reminder 10 : -

From: ganesh pal
Sent: monday, may 29, 2017 7:54 am
To: [protected]@tikona.in; collections
Subject: re: reminder 9 : billing..

From: ganesh pal [mailto:ganesh pal]
Sent: tuesday, may 23, 2017 8:11 pm
To: [protected]@tikona.in
Subject: re: reminder 9 : billing..

Gentle reminder 9 : -

_
From: ganesh pal
Sent: tuesday, may 23, 2017 7:28 pm
To: [protected]@tikona.in; tikona. [protected]@tikona.in; [protected]@tikona.in
Subject: fw: reminder 7 : billing..

Dear sir/madam,

As i have requested a waiver for 6 months. Finally thanks for considering a waiver for 3 month.

I hope tikona network will be stable & usable.in fact i have requested to discontinue the request for tikona around 2 months before still tikona was generating a bill for that months as well. Even i am not liable pay that amount for 2 months after discontinue request. Only reason is technical issue of network & billing issue pending since a 2 months period.

Now i have notice bill generated on 7 april 2017, amount is 732 instead of rupees 632/- may i know the reason on the same?

Here is a summary :
There was a lot of network disruption, so i have requested for the waiver of 6 months,. Once it’s in usable condition & not a single network disruption then i can use the network after 6 months. It was agreed by the cc representative. Later i have used the even after that i have notice lot of disruption.

When there was license issue of tikona server end i had faced network issue again & again.. Raise many complaint please check my mails..

When the bill generated in the months of april, i have requested to discontinue the request. Tikona keep generating the bills..

From 7 april to 6 may i am not liable to pay any amount because i have requested discontinue request on 7 april itself..

There was lot of incorrect bill was generated same mentioned above… like 632 instead of 732 in one of the bill..

As per the below excel sheet, now i can pay the rupees 415/-. Kindly regenerate the bill immediately within a 7 days period.
I am not responsible for any payment apart from the rupees 415/-. If you make any delay in generating the bill of 415/- tikona will be take whole responsibility.

I have sent many mails. Bill was generated mentioned in the bill date.

Bill date due date start period end period amount waiver in this months actual amount is current bill amount
7-feb-17 22-feb-17 7-feb 6-marh 925 yes on february months
7-mar-17 22-mar-17 7-mar 6-apr 550 -212
7-apr-17 22-apr-17 7-apr 6-may 550 632.5 732
-5.17
415.33

Once you regularize the bill on priority. So will start the tikona postpaid connection.. Please give the confirmation on the same.
This is a last mail from my end.

Thanking you,

Looking for the best internet connectivity.

Thanks & regards,
Ganesh poonam pallerla

From: ganesh pal
Sent: monday, may 08, 2017 4:00 am
To: [protected]@tikona.in; tikona. [protected]@tikona.in; [protected]@tikona.in
Subject: fw: reminder 7 : billing..
Importance: high

Dear sir,

Tikona is neither accept my request, nor provided a waiver for six months, due to service disruption issue.
My tikona network is not working at all at satisfactory level. So, i am not liable to pay any amount till date. Still tikona is generating the bill.
I am requesting to stop my connection since last one year. Finally your ccr convenience me give the chance to improve the service. So i have given chance. Have paid regularly all bills. But finally i found your services are not improving at all. Finally you agreed to provide a 6 months waiver. And you just provided a one months waiver. And started generating the bill on every months.in such a way you broke the promises those are agreed.

I am requesting. Please disable my account to misuse by anybody in absence of me. Please do this on priority. Please remove all bills those are generated with my account. I never use your connection peacefully every day i facing challenges..

Thanks in advance..

With best regards,
Ganesh

From: ganesh pal
Sent: tuesday, april 11, 2017 8:58 pm
To: [protected]@tikona.in; tikona. [protected]@tikona.in; [protected]@tikona.in
Subject: fw: reminder 6 : billing..
Importance: high

Dear sir/madam,

Yesterday, it was a nice discussion with sourav, lets sourav will be only single point of contact resolve all my issues. I am not interested to talk multiple persons for the same issue.

This is my last mail from my end. I can’t follow-up anymore further. Now you decide & take appropriate action. Or discontinue the service with immediate effect, if you are not interested to resolve the dispute. Legally, i am not liable to pay anything, since the query raised for the permanent resolutions of technical issues.

Thanks for your support & understanding..

Thanks & regards,
Ganesh

From: ganesh pal
Sent: monday, april 10, 2017 7:36 pm
To: '[protected]@tikona.in' ; 'tikona. [protected]@tikona.in' ; '[protected]@tikona.in'
Subject: fw: reminder 5 : billing..
Importance: high

Dear sir/madam,

Waiting for the response to the below mail.

Thanks & regards,
Ganesh
From: ganesh pal
Sent: sunday, april 09, 2017 6:51 pm
To: [protected]@tikona.in; tikona. [protected]@tikona.in; [protected]@tikona.in
Subject: fw: billing..
Importance: high

Dear sir/madam,

Waiting for the response to the below mail.

Thanks & regards,
Ganesh
From: ganesh pal
Sent: saturday, april 08, 2017 8:37 pm
To: tikona. [protected]@tikona.in; [protected]@tikona.in; [protected]@tikona.in
Subject: fw: billing..
Importance: high

Dear sir/madam,

Waiting for your update on the below mail. Provide waiver off on the bill till july 2017. Or you can discontinue the internet.

Also there was one phone call received from [protected] he said his name is sandeep khedekar, from gokul vasti. His language like gunda. I have recorded all his conversation. He said i am calling from tikona. His language like chide, warning type. I have called to inform the technical officer for the same. Tikona people advised to register a police complaint with them. We never send such people.

If tikona is denying the fact. How can anybody call me for the payment? How can anybody get my details? How can anybody knew it that my payment dues?

I hope you will take a necessary action immediately or else i may needs to take a strong legal action.

Thanks & regards,
Ganesh

From: ganesh pal
Sent: friday, april 07, 2017 4:01 pm
To: tikona. [protected]@tikona.in; [protected]@tikona.in; [protected]@tikona.in
Subject: billing..

Dear sir/madam,

Please find attached all mail communication.
It was already discussed with your customer representative on the billing front. Your customer already promised to provide a service till months of july 2017 free of cost. To get stabilize the network connectivity. But it’s unfortunate to say that your customer representative calling again again for bill payment. I do have ticket number for the same.

If you are not keeping your promises there is no point to trust on you. I am also not at all interested to continue your service in this case. Now i feel little bit improve the connectivity.
If you keep continue it till month of july 2017. Then i will pay the bill payment from the months of july 2017. But i need your promise again to stable network connectivity.

Thanks & regard,
Ganesh