[Resolved]  Tikona — Network issue/want disconnection and refund

Address:

bangaluru

SIR,
Took connection of tikona brodband service on 5th of this month(USER ID:[protected]).i paid 3k for 6 months connection 15mbps no fup.but now leave speed and fup i am suffering from continuous disconnections.1st day when i talked to customer care i told them i want 25mbps speed atleast.but they told its not availabal for now because of heavy demand.they offered me 15 mbps i said ok i will manage.whan first 1-2 days disonnection happened i though its temprorary, but after 3 days 4-5hrs disonnections and some small 15min disconnection were still there.so i complained, 1 week since i complained, everytime i talk to someone new guy, technician than upper level technician, engineer came at my location too he just checked antenna and said "this antenna will not work for proper signal at this location, u have to take higher speed net than only i can change antenna.i already came in this building earlier for another customer but problem was not resolved".i contacted that girl in my building and she had same problem and pathetic tikona service.i simply want to ask ..are your engineers just go to customers to roam there.he just took some screenshots and said i informed head quarter about issue.why issue isnt solved till now?leave lots of headache, i called them and asked for disconnection, again some new girl today and again same story, she need time, and she cant refund money after disconnection because of some xyz policy.i am frustrated now.i want my 3k refund as well as disconnection as soon as possible.i will go and take some other broadband connection.if tikona service and network is pathetic than you will pay for it.its not customer's fault.deal was simple i will give you money and you will give me 15 mbps connection for 6 months.for maintenace i can negotiate with 3-4 hrs weekly but everyday network error for 4-5 hrs i cant negotiate.you failed in deal, i want refund and disconnection.sorry if i ws rude.tq
USER ID:[protected]