[Resolved]  Tikona — new connection ,no internet from first day

Address:Gurgaon, Haryana, 122001

I got tikona broadband connection installed at my house 4 days ago . At the time of installation the engineer said that your internet service will start in 2 hours. Surprisingly it has been 4 days but the internet is not working at all . I started complaining regarding this issue to the customer care and the person who installed the router after 1 day after i had no hope that the service would start on its own . The customer care executive is just making fake promises that my problem will be solved in 24 hours from that they onwards . No one has solved the problem yet . I had already paid 6 months fees in advance but had not even got to use even 10 mb of internet. I have lost all hopes in this companies services as they just ditched their new customer from the first day onwards. My complaint no. is : 1-[protected]
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Jul 20, 2019
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.
Verified Support
Jun 19, 2019
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.
Complaint comments 

Comments

I have applied for tikona network on Saturday 15th June money rs 2474 as subscription amount was taken but nobody has come for installation of internet I want refund for my amount paid and tikona is not responding.

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