[Resolved]  Tikona — no installation on the committed time

Address:	Pune, Maharashtra, 411028
Website:	Tikona.in

I requested for tikona broadband installation and was given the installation date of october 6 2018. I was provided with the guy who will come and install the services on the aforementioned date.

"dear tikona customer your service request no. For user id [protected] is assigned to manoj mahajan null - [protected] as per scheduled time"

I called manoj on 6th october morning and he committed that the installation will be done before 6. Since it was a vague time slot, i waited and wasted the whole day for the engineer to come.

I called again at 5.30 in the evening only to be told that engineer assigned to me on 6th october is actually on leave.

Disgusted by the utter unprofessionalism and knowing my day just got wasted, i called in the customer care of tikona. The call was picked by the agent and when i insisted on lodging a complaint, i was first kept on hold for at least 15 mins and then was told that the complaint cannot be lodged as this is sales desk.

Much dismayed, i asked my call to be redirected to the complaint desk, to which agent said she can't do.

I asked her to have me talk to her team leaf. She refused.
I asked to connect me to her manager and she refused.

I asked her again to connecte to any person above her in chain of command and she said she can't do that.

Basically,

Tikona gave me a time slot and never came for installation.
Tikona agent assigned for installation was on off.
Tikona as a organization wasted my whole day.
Tikona agent at call center are utterly useless and have no sense of handling customer.
Tikona agent at call center, behaved with shear unprofessionalism and never lodged a complaint.
Even after insisting to lodge the complaint again and again, call center agent said straight no against logging it

I want to reach out to the ceo, mr. Prakash bajpai, tikona and have my concerns answered for providing such a bad service