Tikona — No internet connection

My name is Manoj Narayan Late. Tikona account no.[protected]. Since recharge of 4358 Rs. for 6 months on 25 Nov 2021 internet is disconnected. I have called many times to customer care but they are not resolving and then I have mailed them for disconnection. Still they are not resuming the services. They are sending messages the problem is solved but there is no internet connection since 25 Nov 2021.