Tikona — No internet for the past few days

I had chosen to go for Tikona internet connection in the August of 2020. Ever since I have been utterly disappointed. I was promised 80 MBPS up and down and have never received that speed. My internet connection hasn't been functioning for the past week and I have no clue why. TERRIBLE CUSTOMER SERVICE AND THE WORST INTERNET CONNECTION I HAVE EVER AVAILED.
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    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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