Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

[Resolved]  Tikona — No refund

My tikona user id [protected]. My phone number [protected].

I have been using tikona broadband for last many years. During this lockdown period on 7th july i asked them to upgrade my plan from 10 mbps to 3 months - 40 mbps unlimited plan for which i paid rental of 3093 rs in total for next 3 months (August, sept, oct). At start of plan change i paid 1000 rs than after they updating tikona equipments relating to my new plan request at my residence i paid next 2093 rs which showed thru their tikona app as total outstanding balance. They said rest gst will be calculated in later cycle.

But right from start i never received their internet or anything kind of help to fix many issues which kept on hampering my work n life. I even had to take leave from work from home for weeks bearing losses on my end.

Now i have requested for disconnection of service officially twice thru email now but no reply yet. I have also marked a copy to trai in case of govt record.

While facing all these troubles i did ask for complete waiver for entire july month for which their representatives said my request of 1200 rs of entire july month have been accepted. So i'm entitled to receive my entire paid sum of 3093 rs as these few days of august was the same with no internet at all.

Please talk to them to reply to my disconnection email and refund back my money.
ADVERTISEMENT
Complaint marked as Resolved Aug 15, 2020
They haven't responded nor its resolved. Please mark this as not Resolved.

Complaint Status


[Aug 13, 2020] Tikona Digital Networks customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.
Aamir Shaikh 07's [Complaint's author] reply, Aug 15, 2020
Your forum.tikona.in login doesn't work. You guys are intentionally not providing access to that forum. No activation links are being send when you create an account. Provide me with access on [email protected] email address. Your forum.tikona.in board administrator is doing nothing to help customers. Entire company is useless.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Tikona Digital Networks
    Customer Care Service
    Customer satisfaction rating
    65%
    Complaints
    4949
    Pending
    1410
    Resolved
    2791
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View Full Information
    ADVERTISEMENT