[Resolved] Tikona — not resolved complaint again and again time

times1411

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 382330

My user id [protected] is facing a lot of issues regarding the internet speed. The problem is persistent since 11 months or more and it is still not resolved, the engineer visits my place and every time he says the problem is from the back end, there is no speed from the back end, every time i make the complain and every time the process is the same, i get a call from your call center, engineer visits the site, he says the problem is in the back end and end of story. Then i have to complain again, again the same procedure. I am regretting right now taking the tikona connection, in spite of paying...

We are not using your service again time and all people please be careful. You do not cheat again time not use tikona broadband services

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Oct 20, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Prajapati,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.