[Resolved]  Tikona — paid the pending amount, why haven't you suspended the account?

Address:Chennai, Tamil Nadu, 600125

Dear sir,
I have already requested you to suspend my account service id:[protected] in november. After receiving a legal notice from your company on 28/01/2019, i paid the balance amount today 29/1/2019 of ₹1363 for the month september and october to your company inspite of me to not have used the service. The problem now is tht i have been charged ₹496.77 again and i received an sms stating that my account has been activated again. I am really frustrated with your company. I will take serious legal action against your company if you don't suspend my account and collect your device. Do the needful asap.
Regards,
+1 photos
Was this information helpful?
No (0)
Yes (0)
Mar 3, 2019
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Jan 29, 2019
Updated by Jahanavi Parthasarathy
Sent an email to Tikona customer service.. Pls check

Jan 29, 2019
Updated by Jahanavi Parthasarathy
UPDATE
I received a mail from your company tht my email address is not registered with your company. Wht the hell are guys thinking? I am sending you the snap shot tht my ID already reflects in my Tikona account.

Verified Support
Jan 31, 2019
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.
Complaint comments 

Comments

I had made the payment for 3months of service on 29 Dec 2018 till 18th Jan 2019 installation of service was not made and i had applied for refund still i have not received any update on my refund.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5781
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information