[Resolved]  Tikona — pathetic service didn't resolved my internet issue even after calling 20 times.in the past 15 days

Address:Thane, Maharashtra, 400615
Website:www.tikona.in

Hi, let me tell you, that you guys are providing the worst service to the customers. Pathetic service, irritable internet, i will never recommend your service to other. Let me tell you my issue, my user id is [protected] i am staying in thane ghodbunder road, my internet is not working from 25th july and your idiotic guys didn't sent a technical engineer to resolve the issue. One guy which was assigned told me directly on the phone that i cannot do anything on this issue it's a network issue in the tower, when i called like 20 times to your pathetic people on service care number, each and every time they use to tell me that our technical team is working on the issue, your area is facing some network issue in the tower so it will get resolved in 24 hrs but it never got resolved. As a result my internet was not working for more than 1 week. Then after 1 week your pathetic internet started working for 15 min then again it used to get lost for 15 min then again it use to get working for 15 min then again it used to get lost. So again i call your pathetic people who are always telling lies to their customers, they again told me that it will get resolved in 24 hrs if not then we will assign an engineer, but so smartly your internet started working fine for 24 hrs and after 1 day again your internet was gone, then today again i called your toll free number but it took complain number and idiotic process got continued, then again i called billing department and told them the issue like before, but they said that they are billing department they cannot do anything, so you will again have to wait for 24hrs and then if it will not get resolved then again they will talk to me and assign engineer. So what should i do now, do we only have this work. Solve the issue as soon as possible.

Warm regards,
Akshay meshram
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Oct 15, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Meshram,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.
Verified Support
Sep 06, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Meshram,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.
Complaint comments 

Comments

Its been 1 month. Still I am facing the issue. I am paying the bill for not using internet. Idiotic service. Just tell me how much more months do you guys need to solve this issue.

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