[Resolved] Tikona — poor internet connectivity

ainkiet

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.tikona.in

I got tikona wifi installed on around 8th november 2018 and within 5-6 days i got connectivity issues so i mailed to ceo and technicians visited many times and they always called me when their backend was stable... But issue did not get resolve then so i called them for refund and they say that we cannot refund the money and the amount is forfeited as my area has no network issues from their end. I have paid them for three months and not able to use the service for even a month. I had to mail 5-6 times within in a month and now they have taken my money. Not refunding and no proper response.

Tikona is a fraud company, it has the worst internet connectivity. Please help me and provide me refund

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Jan 26, 2019

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Dec 19, 2018

Updated by ainkiet i have already mailed to your ceo mr prakash bajpai..but there is not a proper response from your side...i want refund now thats it!!!

Verified Support

Dec 20, 2018

Updated by ainkiet i did not expect this from tikona...i have already complaint many times before...Cant you check the history?????
how many times i have to complain about the same issue??
you have the worst internet connectivity...accept it and refund my money..
Now i dont have time for this as everything is going in a loop...i face an issue...i complain...i get assurances...technician visits...and again the same thing happens.

Now its like my daily routine...if somebody asks me what is your daily routine...i can add this to my daily routine...do you understand the seriousness of this???

You can disconnect your wifi from my home and refund my money...

If i do not get refund i will go to consumer court and will file a case against you people for harassing a consumer mentally.

Dec 21, 2018

Updated by ainkiet I got a call from Swapnali...she kept on repeating one thing that refund is not possible for almost 10 minutes...she irritated me in such a way that i had no option other than disconnecting the call...they have taken 3 months advance and i am stuck now...

i mean what the hell???

give me my money back Mr. Prakash Bajpai or be ready for a legal notice...

Dec 23, 2018

Updated by ainkiet I am not getting any response from Tikona...please help!!