[Resolved]  Tikona — Received a fraud call from advocate ritika (no. [protected])

Hi,
I was a user of Tikona for many months but their performance was extremely bad to say the least. I raised multiple complaints, sometimes Tikona engineer came to my flat but were not able to fix the problem. Exasperated, I terminated my connection. Tikona representative then begged me to reinstate the connection and ensured performance issues will be taken care of. I felt like giving a second chance to Tikona and got the connection reinstated. But the performance continued to be pathetic. I decided enough is enough and again requested for termination. The termination did not happen immediately and Tikona continued to generate bills and I did not pay for the right reason.

Today I got a call from advocate Ritika who said she is an advocate from Tees Hazari court and my case will be filed in next 30 mins, I have to come to Delhi to fight my case, and if I dont oblige I have to pay 85K to 1L to Tikona. And btw, my outstanding bill amount is 1800, that too because Tikona did not address my problem. I asked for copy of court notice, and she evaded the question. Instead she sent me the link for payment

My sincere advise to Tikona - we, your customers, are not newborn babies or people with less than IQ of 25. Don't spend time in playing this kind of dirty, cheap, and laughable tricks. Instead, pay more attention to customer's problem to help your organization to grow. I have moved to another internet provider who is much more customer friendly and professional. I regret for having any association with a sub-standard company like Tikona

If I get another call from Ritika, I will lodge a police complaint. Please keep this in mind
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May 10, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care
Verified Support
Mar 20, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 17, 2017. Kindly share your details with us for further assistance.

Regards,
Tikona Care
Verified Support
Mar 21, 2017
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care
Apr 05, 2017
Updated by ranajay.dasgupta
My contact number +91 [protected]
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Hi, I'm Rishav Chatterjee, a customer of tikona who bought a 6+1 months subscription from the local tikona agent. Now even without my permission the connection is renewed and your executive is demanding money from me. This is ridiculous. I want immediate disconnection of services and if it is not done I'll not pay any illegal payment. You can take all the equipments necessary.

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