Tikona — Refund my money

I applied for broadband connection in your tikona website I paid the money also 3533rs for 40mbps 6 months with zero rs installation fee and the website said that if connection not done in 7 days it will refund it. So I paid it.
When I recahed to customer care then they told me your request is not registered so I gave all details then they said service engineer will call you.
Service engineer called me said it will charge 2000rs extra for installation in your building CEP device. I said him your website mentioned free installation charge and he refused it. Then I said that cancel my request and refund my money in payment source so

He said mail to [protected]@tikona.co.in you will receive reversal in 7 days

Still it been 3 weeks or over 1 months not received my refund in my credit card

Payment source is my credit card

Please revert my money to credit card and call me asap

I didn't got any user Id

I got receipt when I paid
Registered email id - b.[protected]@gmail.com
Number - [protected]

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Tikona Digital Networks customer support has been notified about the posted complaint.
Jul 29, 2022
Updated by Birendra Bhandari
This is mail that I sent

Jul 29, 2022
Updated by Birendra Bhandari
This is recent mail sent to all available handles from tikona. Still not received single response and no call from any respresentative. I will lodge FIR if not received any call from tikona

Jul 29, 2022
Updated by Birendra Bhandari
Customer care holding my number for 10 minutes when this call is chargeable and not connect to anyone in the customer support representative
I got my main balance of vi sim deducted

I have all call recording also as proof to show in court
So please refund my money and call me asap

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    +91 22 4062 9629 [Tech Support]
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    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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