[Resolved] Tikona — regarding disconnection request ([protected])

atul6999

from New Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.tikona.in

Hello,

Customer Id: [protected]
Disconnection request date : 10 FEB 2018.
Disconnection request No. : 1-[protected]
Last usage Date: 11 FEB 2018
Billing Cycle: 15 JAN 2018 to 14 FEB 2018
Current Plan: 699 +taxes
Billing Mode: 1 Month Advance Post Paid Plan.

Called customer care number[protected] four times, Customer care Executive details are as follows:

Name: Sohan Varadkar
Emp. code: 4366

Name: Yuvraj
Emp. code: 28613

Name: Sumit Sonawale
Emp. code: 4522

Name: Ankita
Emp. code: 29081

Sent mail from my registered Email ID five (5) times, dated as follows:
10 FEB 2018
11 FEB 2018
12 FEB 2018
16 FEB 2018
16 FEB 2018

Made a clear statement that "I want to disconnect the connection and don't want anything else".

Recorded conversation over call.

Requested multiple times for disconnection but every time they avoid that you will receive the disconnection confirmation letter later.

I have also warned them that disconnect it before my next bill generation. Failing to do so, i will not be liable to pay the bill.

Please look into the matter and discontinue the services and do not bill me illegally.

I have also posted on forum.tikona.in for disconnection. Also i have seen that many customer are facing issues with disconnection. Company does not disconnect the services and they send you bill and then they harass you to pay bill. And i don't want to undergo any such harassment.

Resolution(required):
Disconnect the connection peacefully. :)

Regards,
Atul Mishra

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Apr 3, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Feb 18, 2018

Updated by atul6999 I received a reply that we will stop charging rentals from 17 FEB 2018 and credited 10 GB in your account.

As already informed, I want full and final disconnection of service and do not want any data in my account.
Please do the same and collect your devices from premises.

Why the date is 17 FEB 2018 when my request date is 10 FEB, last usage date is 11 FEB and my last billing date is 14 FEB?

Please disconnect the services full and final. I do not want any service from tikona.

Feb 19, 2018

Updated by atul6999 And finally tikona did send me the bill even after disconnection. My last usage date was 11 FEB 2018 but still they have sent me the bill for 15 FEB 2018 to 14 MAR 2018. I requested the disconnection on 10 FEB 2018.

Now they are sending unnecessary mail that i tried to contact you but you were unreachable. But the truth is that yesterday (18 FEB 2018) i called on their number and again complaint them.

Can you please let me know if i can sue tikona for this unprofessional behavior and harassment?

Verified Support

Feb 19, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Feb 20, 2018

Updated by atul6999 Hello,

Why you people always send the same reply?

Why did you send me the mail saying that "we will stop charging you rentals and credited 10 GB in your account"? Despite me mentioning that i don't want your services in any mode and want full discontinuation of services.

Complaint resolution should be based on customer requirement and not the service provider benefits.

Okay, so today i have sent the mail to your CEO "prakash.[protected]@tikona.in".

Lets see if you can disconnect the services now and stop harassing me mentally.

"Please Please Please reply this time something relevant to my question rather than copy pasting the same reply"

Regards,
Atul Mishra

Feb 23, 2018

Updated by atul6999 Will this complaint be resolved by tikona or not?

I posted some reply on forum.tikona.in on 21 FEB 2018. They did not update it on forum.

Customer care executives are not giving me any date for final disconnection.

It has been 13 days since my request.

Verified Support

Feb 27, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Verified Support

Mar 01, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

Mar 01, 2018

Updated by atul6999 Hello concerned,

I have already informed tikona to collect the devices from premises multiple times over call.

Please send someone to collect the roof top device.

I don't need your devices, they are of no use to me.

Mar 10, 2018

Updated by atul6999 Please send someone to collect the roof top device from premises.

I have asked you multiple times and this is the final time, i am reminding about it.

Please do the needful.