[Resolved]  Tikona — regarding unsatisfactory redressal and unethical behavior.

Address:	400078
Website:	www.tikona.in

I ve taken an net connection from tikona on[protected] with connection id:[protected] & then after using the tikona service till[protected], i ve called the tikona customer care & made a request to close tikona net connection. But the customer care executive didnt register my request than i called them daily to stop my net connection & asked them to send final settlement amount but nobody registered my request & they always put my call on hold. On[protected] a customer care executive told me that he has registered my request. He didnt provide me any request no. But he told me that i ll receive a mail for closing the net connection. But i havent got any mail regarding the same then on[protected] i dropped them a mail for asking the status of my connection closing request but they didnt reply & on every month they keep on sending the monthly bill by adding rs100 on my last due bill amount of rs550. I ve called them many time on regular basis asking them to close my net connection & send me the mail confirmation that after paying the bill my connection ll get closed & ll never get continued but they didnt provide me any confirmation on email for this. Today on[protected] i ve got a call from mobile [protected], he told me that he is adv. Dilip from dist. Court & he threatened me that i am doing a criminal activity & asked me to pay the amount immediately & send the transaction details to his senior mr. Waseems email id i. E. [protected]@gov. Nic.in otherwise he is going to send me the court summon for not paying the bill. I asked him to send me the confirmation that after payment the amount tikona will discontinue my internet connection & i ll not get any threatened calls, message & emails after that but he denied to send me any before payment is done & pressurized me to do the payment. Sir, i ll pay my bill & will not pay the late amount as i had already raised the issue with immediate effect. I ve attached the last bill & demand notice send by them & that liable bill for me.