[Resolved]  Tikona — request a waiver

Address:	Ghaziabad, Uttar Pradesh, 201010
Website:	tikona

I am using Tikona broadband connection since 2016. many times it happen that Tikona's service in my locality is down due to some reasons. i had always neglected such disruption in the service sometimes very frequent. i always complaint about disruption after waiting for few hours and sometimes even 1 day. i never asked them for waiver. but last month (dec 2017) my internet connection was down from 20th dec evening and i was not able to surf any webpage although sometimes my tikona login page was opening but i was not able to open even the google homepage. i raised a complaint on its mobile app and engineer visit was assigned for 22nd dec. when the engineer came he checked and told that there was some technical issue was going on in my locality so service will resume after few hours or tomorrow. luckily it was started that night. again on 3rd jan 2018 same thing happened and when i raised a compalint on 4th the customer care team told me that some technical issue is going since 3rd jan so we deeply regret for it. and on he suggested me to book a request for waiver for 21-23 dec as well as for 3-4 jan and on behalf of me he took the waiver request. his name was Nikhil and he was a senior officer there. and he told me that i will get the waiver since the problem was on their end. but till today (18 jan) i have not got any email regarding my waiver. and when i called today they are saying that i am not eligible for waiver. what the hell is this " i am not eligible for waiver". they have not provided the service and they are asking me to pay for that. i asked him is this a kind of ransom then he told me very rudely that sir you are not eligible for waiver and you have to pay the whole amount since we do not give waiver for 1-2 days. if this is the case then they will disconnect my service every alternate day and they will claim full service amount. this is ridiculous. and when i said i will not pay the amount for those 5 days and disconnect my service tight now then he told me sir even you are not eligible for that we will give waiver for 2 days only. but when i said i dont want to continue tikona service then he rudely said in that case you have to pay the whole amount.
as i mentioned earlier that during that period sometimes i was able to login the tikona page but not able to open any other webpage even the google home page. on that basis they are saying that i used the service in between and so they will not provide any waiver for that. how pathetic service provider tikona is. in the age of Jio i am paying Rs700 per month without getting proper service from tikona. everybody in my office laughs at me and my friends told me to disconnect it but still i am using tikona as i am an old customer. but after such incidents i dont want to continue anymore with this tikona service. they think that because i have not switched to any other service provider since 2 years that means i means either i am not getting better offer or no other service providers are available in my locality. they are taking me for granted. just for them, i have many other options Jio, Airtel and den which i was earlier using they are ready to give me more benefits because i was a customer of them but still i am using tikona that does not mean that this is the best option available to me. i am not switching just because i dont have that much time.