[Resolved] Tikona — Service deactivation and account termination request not processed

dibya9

from Bathinda, Punjab

Address:	New Delhi, Delhi, 110070
Website:	www.tikona.in

Sir, I am a Tikona broadband network user. My user id- [protected].
I have cleared all my outstanding bills with tikona.
Then I registered for disconnection account termination on 1 March 2017 because i am leaving my current location permanently and not interested to use their service in near future.
My request id- 1-[protected], 1-[protected], 1-[protected](appellate authority request id). Since 1 March 2017 I stopped using their service and continuously calling and mailing Tikona customer care service to terminate my account, but nobody is processing my request. It has been 29 days now, there is no confirmation from tikona when my account will be permanently terminated. I have been requesting customer care executive to send some engineer to pick up their device, that they have installed on my roof top. But knowingly they are ignoring my request so that they can demand 1500₹ in terms of fine for not submitting their device. They are intentionally not disconnecting the connection of customers so that they can loot them for the service are not even using. It's purely cheap and unprofessional service that nobody expects from an ISP like Tikona. They are giving a nightmare experience to the customers who requested for service disconnecion. My reason of disconnection is that I am leaving my current location permanently and I am not interested to use their service in future.I have explained to their customer care executives regarding my situation. But they are forcing me to keep their connection and internationally not disconnecting my connection and terminate my account which is completely unethical. They are continuously cheating and harassing me and I have the proof of all the mails and voice clips my conversation with their customer care authorities. They always promise me to resolve my issue within next 72 hours. It's been 28 days now. God knows how many days I have to wait just for a simple disconnection.I have been requesting them since 1 March 2017.Now I have to vacate my house and leave my current location permanently by 5 April 2017 .So I want to complete my account termination process within the above stated date. Please do the needful.

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May 12, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Dash,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Apr 01, 2017

Updated by dibya9 My concern is that, are you guys ever going to terminate my account or not??? It's been 1 month now. One of your executive called me on 29 March 2017 that I will get my disconnection confirmation mail within 1 April 2017 . He gave commitment and also told that I can take legal action unless I get the mail within above stated date. But you guys don't have any respect and morality. It's same on guys you can't keep your commitment and vows on legal on consequences if you fail. It's an utter same to your company and to your honourable MD Mr Prakash Bajpai. You guys shows to the world a whole different class of business. Kudos to you guys.