Tikona — Service Disconnection and Harassment Over Payments

Tikona Sunscriber ID number: [protected]

I had opted for Tikona couple of years back but due to issues with the service I chose to discontinue it before my half yearly payment got due.

So in the month of April 2022 I spoke to the customer service and they raised a ticket for the same. But soon enough I started to get calls for non payment of the bill due which I ignored as I had already raised this and was relying on the ticket I had raised for disconnection of service.

Later the matter became worse as I got a letter from Halai & Co with very harsh words saying I need to pay the amount partly which came to around 1162. I mailed many follow up mails to the Customer Service and did not get any reply another than their standard machine reply.

Then the next day I called the customer help desk and that person did not have any replies to my queries nor was he able to let me know the SLAs when my request would be entertained and closed.

After a frustrating repeated attempts to call again, one executive ensured that the service needs to be activated to be de-activated and asked me to pay the said amount of Rs 1162 to which I agreed. That person also raised a ticket 1-[protected] and ensured that it would done in next 24 hours.

This was on June 25, 2022. Now to this date my request for disconnection is still not addressed and since couple of days I have started to get reminder calls to pay the next part payment which amounts to 1427.80.

This is a clear case of negligence and a huge fraud on Tikona's part to demand money when not even a Kilo Byte of the network is used.

I had paid for the modem while installation so I am also not sure why I need to return it or pay 1500 in case its not done.

I am not worried about the later part, but still I am following up with a highly unprofessional company like Tikona with no immediate surety of getting my complaints addressed and the network disconnected once and for all.

As as per the note from Halai & Co, which contradicts my present staus as i would say "yes there is a dispute with the network provider which needs resolution".
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Tikona Digital Networks customer support has been notified about the posted complaint.
Jul 20, 2022
Updated by TusharBasrur
I am still getting payment reminders. The issue is by connection is not deactivated still and I am following this since June 2022. I also noticed that suddenly as of yesterday there was a.0.30 GB used which till yesterday was un-utilized as the modem at my place is long been disconnected, from March end to be precise.

Not sure what is happening in the background. Tikona team please look into this and let me know when this can be settled in good faith.
Jul 26, 2022
Updated by TusharBasrur
I have received a SMS yesterday as

"Dear Tikona customer, TT no. 1-[protected] is attended.Refer email sent. To address any other query, chat with our support team on WhatsApp http://tik2.in/?wa"

I wanted to inform that I have not received any emails, at this point of time/
I would also like to know the status of TT no 1-[protected] and when the connection would be disconnected.

I tried to chat on Whatsapp, but it's equally pathetic and frustrating.
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