[Resolved] Tikona — Service Disconnection Request ID - 1_[protected] ID - [protected]

Anmol Rathor

from Noida, Uttar Pradesh

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.tikona.in

Dear Sir,
My name is Anmol Rathor and I am from Delhi.
from last 9 months I am using tikona broadband service and due to some personal reasons, I am permanently migrating to somewhere else, Due to this reason on[protected] I have requested to tikona customer care for disconnection my service and they confirm me that it will disconnect and no further bill will charge from you.
But on[protected] when I log in to my tikona portal to check status https://selfcare.tikona.in/ it shows pending amount is 632-INR while I am not using their service since[protected]. when I call them they keep telling me to transfer this connection to someone else i.e. friends\neighbours this is soo much frustrating.
My tikona ID-[protected], Service Disconnection Req. ID - 1_[protected]Please help me out.
Regards,
Anmol Rathor,

Was this information helpful?

No (0)

Yes (0)

Jun 23, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Rathore,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

May 18, 2017

Updated by Anmol Rathor Dear sir,
My name is anmol rathor and i am from delhi.
From last 9 months i am using tikona broadband service and due to some personal reasons, i am permanently migrating to somewhere else, due to this reason on[protected] i have requested to tikona customer care for disconnection my service and they confirm me that it will disconnect and no further bill will charge from you.
But on today[protected] i have got mail from tikona to pay the bill while i have already told them earlier not to continue my billing cycle and they confirm it but it seems like tikona is not customer friendly they just want out money and this is frustrating too much since i am not using their service from[protected] please help me out.
My tikona id-[protected], service disconnection req. Id - 1_[protected]please help me out.
Regards,
Anmol rathor,