[Resolved]  Tikona — slow internet speed. non cooperation to provide usage analysis for last 1 year against contractual speed

Address:

Pune, Maharashtra, W

Dear sir

We had activated internet connection with tikona, for past 9 months the speed has been prettty slow on an average the speed had been 3-5 mbps against contractual agreement of 6mbps. We had filed numerous complaint but the customer service dept acts but without much satisfaction at the customer. Notifying the complaint has been closed at the satisfaction of customer.

We have been sending reminder to our utter surprise non of the e-mail has been acted upon. When we highlight the same over telephone the call is being disconnected conveying that we do not hear anything citing disturbance

Secondly even the internet router installed was not new. We paid for the new hardware set. But tikona seems to save money on the hardware.

We have been paying regularly monthly charges services rendered does not coorelate to we have been promised to render

I request your support to reach to appellate authority so our grievance is being heard