[Resolved]  Tikona — Terminated Broadband Collection Call

Address:

Ambernath Thane

I used tikona connection 6 months ago. I taken a 1year prepaid plan in lump sum 6000+. Before completion of my 1 year (i.e in 11 months) I submitted a termination request as I am planning to shift to another location. For the same prior to completion of my 1 Year contract I submitted termination request.

1. After termination request i got a call from service executive from call center to continue with TIkona we will shift the connection to our new location

2. I explained them that the location is not feasible as I already worked with tikona and I know the availability, than too she ask me at least allow to do the survey for feasibility.

3. After few days a engineer came to my new location for survey and he updated me that the location is not feasible.

4. Than I again mailed to tikona team for termination and collection of their device which is installed in my location.

5. After few days I got a mail from Tikona customer care stating that my broadband connection successfully shifted to my new location. Whereas the location is not feasible already declared by the field engineer.

6. I drop a mail to the with same remark, than they mailed me a apologies mail stating that it was our mistake location is not feasible. (i.e. Tikona is just trying to fool people which is really not good)

7. After this all mailer discussion, I drop them a new mail for the collection of their device, but yet no one came to collect it.

8. In between all this, they change my plan to some other rental which i never requested. Is they have rights to change the plan of customer without his requirement

Now from past 3 to 4 months i am getting a harassment calls from the legal team ( They declaring themselves as legal team) to make the payment or they file complaint against me and I have to come delhi for hearing.

I asked them that I have all this record on mail share your mail id i will forward you all the records and the reply is "Sir aapka sab recording sun liya payment to aapko karna padega nhi to Rs 1000 1 din ka penalty bhi lagta rahega. Aur legal charges bhi aapko pay karna padega"

Is this the proper ways to talk, where a person ready to share the records. Finally I asked them to not call me again send me court notice will give you answer over there.

Anand Singh
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