Dear Sir / Madam,
My problem with the internet connection has not been able to settle by your core team. I had requested for temporary disconnection of my net service due to I was out of town.
I had requested the same in Oct 2021 via mail more than a week before going out of town however intentionally or unintentionally, my request had been ignored. Even after the several reminders from the last few weeks, Tikona has not settled my advance payment and has not provided the proper invoice
After back in town, I again requested for the resuming of my internet service but as expected your team has failed to do so.
Neither they are ready to resume the services nor ready to settle my advance payment which I had been paid before I was going out of town.
As a customer, I am demanding my internet invoice for the current quarter after the adjustment of my advance payment and the set-off where I had requested for temporary disconnection because I have not used any of your services and you have intentionally resumed the service for raising the invoice for making money.
I am asking for the current invoice to make a payment for resuming my internet services for more than four (4) weeks by mail. But the request had been denied saying we are not providing bills via emails even after accepting that you have mistakenly raised the invoices by your executive.
This is my last request to you either you resume the service by sending the proper invoice or in the same complaint I am requesting you for the permanent disconnection of my internet service from Tikona. As my current complaint is open since last week and has not been resolved as promised within 48 hrs
This is shameful when a customer himself/herself asks and reminds you of the invoices and you were busy closing your business to not helping them.
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Complaint TT no:- 1-[protected]
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