[Resolved]  Tikona — Threatening call from [protected]...

Address:Thane, Maharashtra, 421503
Website:billing.tikona.in

Dear Team,

My user ID number is [protected] and I have already disconnected the service last year. Even though I paid the balance amount for the month when I havn't used the service or rarely used. Also, I disconnected the service which had informed to customer care person and they give assurance to disconnect it.

But, they have not disconnected the service and told me that we are in the process . Later they sent me the bill of Rs. 576.00 which I denied to pay because I am using this service for more than a year and paying the bill regularly but this kind response was really unacceptable. Now some Nidhi, Niharika calling from Delhi from different number viz [protected] and threatning me without giving any justification or reason.

Moreover, if Tikona give me the details that I have used the service after asking them to disconnect then I am ready to pay the bill which I continuously trying to do so with Customer care but no one has responded properly.

Now, think some strict action should be taken against these callers and rest I am ready to cooperate.
Was this information helpful?
No (0)
Yes (0)
May 27, 2017
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. BHATTACHARJEE,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.
May 11, 2017
Updated by Amib
Dear Team Tikona,

Still you have not provided me the details of data used after the system gets disconnected and without also sent me mail to pay 676.00 . Moreover again there is harrasment call from some other number [protected] from a person claiming his name Advocate Virendra Sharma who was rude and threatning me.
I hope you will do best for the customer and take action against these person.
Also, have you settled my security money deposited?
Please solve this issue
Verified Support
Jun 24, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Bhattacharjee,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.676.85/- at the earliest.

Also note that there was no security deposit taken from your end. Please refer your bills for clarification.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.
Complaint comments 

Comments

Telecom Regulatory Authority of India (TRAI)

The service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer. Further, fresh bills shall be raised only after adjustment of the security deposit. The closure/ termination of service shall not be made conditional upon payment of dues/ bills/settlement of dispute. The outstanding amount of security deposits has to be refunded within 60 days of closure/ termination of service. In case of delay in refund beyond 60 days, a consumer is entitled to interest at the rate of 10% per annum for the number of days refund is delayed beyond 60 days
Dear Team Tikona,

Still you have not provided me the details of data used after the system gets disconnected and without also sent me mail to pay 676.00 . Moreover again there is harrasment call from some other number [protected] from a person claiming his name Advocate Virendra Sharma who was rude and threatning me.
I hope you will do best for the customer and take action against these person.
Also, have you settled my security money deposited?
Please solve this issue

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tikona Digital Networks
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    5781
    Pending
    994
    Resolved
    3611
    Tikona Digital Networks Phone
    +91 22 6119 1700 [Non Technical Queries]
    +91 22 4062 9629 [Tech Support]
    Tikona Digital Networks Address
    'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
    View all Tikona Digital Networks contact information