[Resolved]  Tikona — threatening calls from tikona by lawyers

Address:	Bangalore, Karnataka, 560078
Website:	www.tikona.in

Hi,

My name is shad, tikona user id : [protected].

I was a tikona prepaid broadband customer few years back. Due to poor connectivity, i decided to disconnect the connection. On repeated disconnection requests, tikona was not ready to process my requests and they kept asking me if i want to transfer/shift the connection. I denied the same multiple times, and finally they gave me an offer, which was for 1140 rs, for 1 year. What they offered me was, play 1140 for a year, and i will be getting few gb's every month, without paying anything more for a year, since it was a cheap plan, i decided to keep it, thinking i could use it for any emergency situation, as i was already having another broadband connection. After making the payment, the internet got activated, but that was when we got to know that, it was for a year 20 gb was allocated. Hence we stopped using the connection regularly. But again every month we were charged an amount of 100 or so, even though we were told by tikona that it's a 1 year plan. The bill kept coming, and i kept calling for a clearance of the bill, as i had already paid for a year.

After 1 year, there was no intimation regarding the plan expiry, nor we requested for a renewal. Later again after 2-3 months, we started getting mails that our bills have been generated for that period.

First we never asked for a renewal, because tikona was the worst broadband we've ever had. Without my concern, tikona renewed the plan, and started generating bills. There was no intimation regarding this. The entire time, i have sent mails to tikona for disconnection of my service, for which they never responded. Every time i called, they either say "we'll take your request" or they drop the call. Once in a while i started getting mails or calls, and when i say it's a fake bill, they again disconnect the call.

Now after 3 years, i am getting calls from random people, claiming themselves to be advocates, from delhi, saying tikona has filed a complaint against me, for non-payment of the bill. They are threatening me like local rowdies, and it's clearly threatening calls. Which is mentally harassing me.

I need my bills to be withdrawn, as,

* i was told that, it's a pay once and use for 1 year plan, by tikona cc.
* during this 1 year period also i was getting bills every month, but when i tried reaching out to tikona, they never responded.
* there was no intimation regarding the existing 1 year plan expiry.
* after continuous requests for disconnection, still tikona was not ready to disconnect my connection.
* i did not accept a router from tikona, as i was already having one.
* the device tikona fixed on my apartment terrace, was already being used by multiple people in the same building.

Tikona is responsible for the mental harassment i am facing from these so called advocates, who are calling me. After checking in the internet abut the same, i got to know that, this is not just my case, in fact it's the same with all the tikona customers. However, i do not want to get a call again from tikona.

I am also attaching the screenshots of the mails which i sent to tikona for my disconnection. I want my bills to be withdrawn as soon as possible. Or else i would be forced to move legally.