[Resolved] Tikona — Threatening calls from tikona

nsonker

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560066

On june 28 2017 around 10 a. M in morning i got the call from the mobile#[protected] saying i am lawyer choudhary. I have to pay the bill amount of rs. 1847/- otherwise they will file the case against me. I have payed the whole amount and now i am getting the mails from tikona to pay the another bill of rs. 350/-.

When i called on this number they are not entertaining me.

Due to the worst service, i requested and dropped the mail to tikona for disconnection in january, they call back and asked me to gave them one chance and asked me to observed the connection for one week without charge. So i did the same and continued but after some days again same connectivity problem started so i again log the request. Then in march again i logged the request. Everytime they close my request without my confirmation and when i call customer care they say i have provided the confirmation. But didn't provided any confirmation even i only asked for disconnection.

Now even i have payed the whole outstanding again they started the same thing and now they raised the bill amount of rs. 350/- again.

Please do the needful.

Thanks.

Was this information helpful?

No (0)

Yes (0)

Aug 17, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care

Jul 15, 2017

Updated by nsonker Again today i got the bill amount of rs. 1153 without using the services and requested several times for disconnection they are continuosly generating the bill.

Getting the calls from tikona to pay the bill for the service which i am not using since march 2017.

Jul 15, 2017

Updated by nsonker Tilona id is [protected]

Verified Support

Jul 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sonker,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Jul 20, 2017

Updated by nsonker Hi,

I am still waiting for the disconnection no one till now has come to take out the broadband system. Please expidite on the request.