[Resolved] Tikona — tikona broadband disconnection delay

kd_10march

from Pune, Maharashtra

Address:

411001

Hi,

My customer id is [protected], i have raised request 1-[protected] to disconnect/cease my connection on oct 18th 2017. I have got an email from tikona saying my billing has been stopped from oct 25th 2017. I have requested full and final status on my account and refund on the bill i have paid in advance. I am not getting any response on my registered email

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Dec 30, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Digarse,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Nov 14, 2017

Updated by kd_10march Hi,

As per TRAI guidelines, Disconnection request should complete within 7 days from the request date. why it is still inprogress, its been almost a month now.

Please send me email, as what Tikona Device is installed at my Premises. I need Mac and model details.
I was using my own device.

I am not going to call on customer care number as it says keep on waiting, i waited for 10 mins without any answers from Tikona representative. Please send me all communication via my registers email.

Thanks and Regards,
KD

Verified Support

Nov 19, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Digarse,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Nov 20, 2017

Updated by kd_10march Thanks a lot, I appreciate quick action.

Kindly have the technician take an appointment with me for collecting CPE ASAP.

Regards,
KD

Nov 22, 2017

Updated by kd_10march Hi,

CPEs are still not collected from my Premises, you had 7 days ( from 18th oct) to complete all disconnection activities.
I need a reason why the CPEs are not yet collected, It is my rented premises and lease is getting extended due to delay from Tikona. I am going to file a case in consumer court and claim for 1 month rent which extend due to Tikona is not following SLAs.

Thanks and Regards,
KD

Dec 16, 2017

Updated by kd_10march Hi,

Mr. Ganesh from Tikona collected the Equipment.

Thanks

Verified Support

Dec 30, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Digarse,

Greeting from Tikona,

Your account is terminated as per your request and also device is recovered from you premises.

Refund of Rs. 885.00/- will be delivered at your premises within 20 to 25 working days through cheque.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.