Tikona — Tikona charging me full Bill Amount even after no Internet Connection for 7 days.

This is with reference to my Tikona Id [protected] where I have No Internet Connection from 9th June to 14th June. Even after that there was Frequent Disconnection with No Internet Connection at times. I have raised multiple complaints on 16th June with Ref No 1-[protected] & 22nd June with Ref No 1-[protected]. Still after that Tikona have charged me full Billing Amount. Also I have attached the screenshot of the mail which is send my Tikona to me regarding No Internet Connection for 5 days. Like this Tikona is charging false bill amount to it's customers without providing the service.