[Resolved] Tikona — tikona digital networks is harassing me - cust id [protected] | |||||
Tikona customer care is harassing me by demanding below after my service termination (16 july 2017):- 1. Pending dues rs. 1, 508.65/- I don't own any pending dues from tikona as i had requested service disconnection on 25th feb and again on 6th march 2017 i. E. Well before next billing cycle start. Still tikona continued their service in the month of april 2017 and are asking me to pay bill for it. Refer attached email for same. Tikona customer representative kept asking me to check connection in april month and confirmed on call that they wont charge me if the issue is not fixed. This issue was never fixed since march 2017. 2. Modem return After frequent emails and consumer complaints tikona finally sent there representative to my home to collect modem and other stuff. Modem was returned on sunday 16th july 2017. Even after this tikona is sending me emails regarding modem return. I requested service termination on 25th feb 2017 on which tikona acted on 12 july 2017. Since the beginning of year 2017 i feel being harassed by tikona by giving me false commitments of fixing my connection issues, and now dues for the things which i never used. Till date i have had hundred of calls and emails with tikona representatives and their recovery agents related to issue i described above. They had similar answers which were intended to keep me hooked to there connection on which they can charge me (Even if the service is unusable to me). Thanks, Ritesh Tikona customer id: [protected] Was this information helpful? | |||||
Sep 14, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Aug 12, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kapse, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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