Hello,
my id--[protected]
on june 11 2021, i had applied to upgrade my plan from 30 mbps to 60mbps. for that i had paid 1000 charges.i had all documents regarding that, but till 13th june my plan is not upgraded.
so on 13th june i mailed reagrding that, then the customer care says it takes 4-72 hours to reflect in the system, so i says its ok.
further they ask me for my bank statement for transaction details, so i provide them that,
after 2-3 days they say we didnt received your money, sometime its take time to reflect, due to server issue from our side, so on 20 june 2021, they ask me to pay 1000 once again to upgrade my plan, at that time i ask them about my old paid 1000rs, they says that it will get refund soon,
so on 20 june 2021 again i paid 1000rs to upgrade my plan,
after that they upgrade my plan., later on i mail them, call them regarding my refund payment, everytime they says that, we didnt recived any payment from you, it didnt reflect in our system,
this goes till december, so in december 30 i decide to disconnect my internet, so i mailed them to disconnect my internet, they disconnect my after 2-3 months and asking me to pay due amount.deduct my due bill from my refund amount, and then remaining amount i will pay, but they didnt give me my refund, so why should i pay my due amount, now they are calling me continously and harassing me by pretending to be lawyer .
i had all payment proofs, i had already submitte it to them.
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