[Resolved] Tikona — Tikona regarding bill payments - bill payment of late payment charges.

Sumit Soman

Address:	Gurgaon, Haryana, 122003
Website:	www.tikona.com

I requested the Tikona team to close my connection on first week of my last month of connection. But the connection got closed after 10 days of the next cycle start date.

I fulling paid the bill for my last cycle bill. Tikona is forcing me to pay the bill for those 10 days o[censored]sage. It was tikona teams fault to not have closed the connection.
now they have added late payment fee along with the 10 day fee and threatening me to pay full amount.

I did my duty to inform them prior to close the connection. it was there fault to not have disconnected my connection.

Was this information helpful?

No (0)

Yes (0)

Jun 8, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

May 01, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Soman,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Verified Support

May 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Soman,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.