[Resolved]  Tikona — Tikona surrender of broadband connection

Address:	Mumbai City, Maharashtra
Website:	tikona.in

My tikona user id is [protected]. I wanted to surrender my internet connection, so i called their "billing department" via the following number - [protected], for initiating the disconnection process. And after a few questions, they transferred my call to their senior department. This time their senior officer kept asking me irrelevant questions and this went about for about 10 minutes. Then he tells me i have to call back from my registered mobile number. I did so, and after the transfer to their senior department, they kept my call on wait (In queue) for 14 minutes, and then it got disconnected. I kept trying, and after 3 retries - each time the wait was about 14 minutes - i gave up. Whats interesting was the first time they transferred my call to the senior department, it took 30 seconds, and for the next 3 times, they couldn't. Please initiate the disconnection process immediately, and be noted that i have already paid my previous bills for the last month.