Dear Tikona Team (To whomsoever it may Concern),
TIKONA Service ID No [protected] & Billing Account Number[protected]
This is to bring in your kind attention our complaint on your services (reply to mail shared from [protected]@tikona.in and demand letter from Halai and Co.)
History of Issue -
Tikona's marketing executive was constantly contacting us with offers and trying to make us avail services by assurances and representations of quality of service and false marketing claims, all of which was false and
never provided when we subscribed (Misrepresentation of offerings)
On billing error -
I started using Tikona as a pre-paid subscriber and paid full amount in advance for the pre-defined time, for which services were requested without any instruction to auto renew our account.
Before expiry date of original plan, We already intimated the company in advance to change our plan/ services due to suboptimal service quality and support (see below mail on Mon, Feb 7, 2022) where we had clearly indicated to opt for new plan change/tariff and representative assured to update system generated demand note in few minutes (read infinite). For pre-paid services, generating invoices before start of services is unfair practice when it is unsure that subscriber is going to continue or not.
However, the company failed in its obligations to serve and update plan change request/demand in time even after repeated attempts via email, phone, app service requests, chats and text means and kept sending erroneous demand notes. Despite of multiple reminders to customer support, company failed and neglected to offer services and to provide written communication on billing correction as per changed plan.
Further, they kept changing the invoice from 4000 to 3000 to 2400 and now 2390, in complete unexplainable manner without any documented policy (now unavailable to access), failing to act according to obligations, and forced us to discontinue service in Oct-22.Tikona did not act on our instructions for plan change/discontinuance of services and repeatedly started calling us requesting to retain the services with several discount offers such as GBs data free of charge if we continue and retain services (which never came.)
as final settlement, we paid all bills till Oct (pre-paid service expiration) as per instructions from company representative (confirmation email). We brought in companies' kind attention above billing error and requested to correct records /final settlement to avoid any escalations. To this as well, the company has failed and neglected to respond satisfactorily and kept generating bills, sending reminders, phone and other means to harass.
On accessories – Tikona never provided any modem to us. We have used our own TP Link modem which was purchased by us. We have the necessary documentary evidence for the modem purchase. Despite bad customer experience, we are happy to assist in returning accessories (cable etc.) and informed company of the same after service discontinuation, However, company grossly failed to arrange for authorized representative, and failed to service its obligations as per SRF (now links don’t work to access it), causing disharmony/damages to subscriber.
Despite resolving issues at their end, I noticed they are threatening infinite subscribers with reminders, calls and postal communications on legal action. Tikona acted negligently by not following our instructions and kept engaging in illegal practices instead of improving service quality and subscriber experience.
This claim is illegitimate and stands null and void against the facts presented above. We request you to resolve this issue on an immediate basis.
Attachment-
On Mon, Feb 7, 2022 at 8:29 PM Yogesh Shelke wrote:Dear Team, For renewal, we want to change to 3 months, 30 MBPS and unlimited from our existing plan. Kindly update record and help us with new payment details. We need this plan without any additional hidden charges or else please close this connection. User id-[protected]Name- Yogesh Shelke Br
Was this information helpful?
Post your Comment