Tikona — tikona tikona threatening to me to pay for false charges

Hi,

My customer id: [protected]

I have taken 3 months rental plan of 1766 and paid the amount in advance on 8th june 2019.

They are send me bill on 26th august, 2019 and as i was unaware about that it is an auto renewal plan and no one told me about it even i didn't any confirmation.

They send me advance bill of 1766/-. I don't want to continue their service and droped email regarding disconnect my services and i also paid outstanding amount of 118/- and 249 /- balance was remained at tikona end.

They send bill again to me on 26th october of 384/- to pay and send me legal notice. Attaching a screenshot here.

I am not able to understand on which basis they send me this amount of bill.

I requested many times to customer care to revised my bill but they are not giving responses properly.

Kindly help.

Mail which i received

Manish kotiya

Sub: your tikona service id no [protected] & billing account number[protected]

Dear customer,

We wish to draw your kind attention to the following facts:

That tikona infinet pvt ltd is a corporate body duly registered under the companies act, 1956, and in business of providing internet services.

That you have subscribed the internet services being provided by us on the terms and conditions as laid down in the subscriber registration form (Srf) which was duly read acknowledged and signed by you

That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.

In view of the non-payment of the bills, you have also been reminded through telephone calls and sms messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to rs.384.

In accordance with the terms and conditions of the srf, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of statement o[censored]sage from us, you have grossly failed to make said payments.

In addition to above, you shall be required to pay rs. 1500 in case you fail to return modem along with all accessories to our authorized representative.
Please refer to para 23 of terms and conditions of the subscription, an extract is appended below