[Resolved]  Tikona — unauthorized bill generated and unethical behaviour

Address:Ghaziabad, Uttar Pradesh
Website:tikona.in

Termination of my connection and no unwanted calls:
I am trying to terminate my tikona broadband connection from last 6 months and every time i received 1 confirmation that they will terminate the connection in 15 days. I have not used the connection from last 6 months and i have changed my location as well. On 4th of nov, they have generated new bill of rs 1624 and now they are calling me to pay that amount and i am getting threatening call to pay that amount otherwise they will take legal action against me. On 6th nov i got 1 mail to submit the modem which i have not issued before and to pay the full and final amount. I have called the customer care to resolved the issue but they are not taking any action.

I have already cleared all my outstanding on april but they are not disconnecting the service after so many request and they are keep generating bills.
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Jan 8, 2018
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Uniyal,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.
Verified Support
Nov 30, 2017
Tikona Digital Networks Customer Care's response
Dear Mr. Uniyal,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 1, 625.60/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.
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