Tikona — Unethical behaviour from tikona manager, refund not received, company not interested to pay refund, not responding emails phone calls done.

aishwarya yashwant

Address:	'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Website:	www.tikona.in

This is sayli parte from indiabulls panvel and i am here to lodge my complaint against tikona broadband service, this issue started since 24th februaray 2020, i requested and paid rs. 3, 894 for 15 mbps internet 6 months data package. The technician did not appeared for 7 or more days even after full payment. Also, the executives and manager (Ajay gupta) of tikona panvel have exploited me about their services and stated that their (Wifi router) is already present in my building terrace, later on the indiabulls complex manager himself confirmed that there is no such internet connection from tikona to indiabulls. After, this i asked for refund on 29th february 2020, still they insisted me that they will put up the router in my appartment hall at first, then they changed their mind and were forcing me to convince indiabulls panvel manager to put up the router in terrace. I straightly asked for my refund from tikona because i am not interested to recieve their services anymore and as a tenant i cannot ask indiabulls manager to let install the router. Since, then tikona manager is very rarely in my contact and customer care of tikona is very irresponsible and not ready to pay my money back, asking and frustrating me with same issues, without any intention to solve them, i already lodged my case on national consumer helpline on 9th march my nchs docket number is 1947894, the consumer helpline told me to wait and it is since 2 months and more time tikona customer care did not paid any attention with issue. I did not get the service nor my refund. I not only want my refund back but i need consumer forum to leverage a heavy fine against tikona broadband so, next time they won't leave their customers hanged waiting without services.

My tikona id - [protected]
Customer account number[protected]
My registered email id with tikona and nchs - [protected]@gmail.com
Order receipt number is - 3686284

I hope that you please understand and help me to get my refund back. The customer care of tikona too are not considering the warning and reminders sent by nchs. Tikona broadband are worst in their services also frauds and cheating to consumers is common for them.

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Comments

sayli parte

from Pune, Maharashtra

Thankyou so much Consumer Complaints and National Consumer Helpline for so much of co-operation, I received my refund from tikona 2 days ago. Still I request you to make sure that this company does not commit the same unethical acts again. I recieved my refund that too after a very long time maybe 2-3 months, and after going through huge mental torment from tikona customer care, the call center people I used to make calls repeatedly asking me about so much of verifications just to make sure that if I am their customer or not, even after a genuine online payment and the receipt i received through email.

Last month the manager of tikona contacted me that how did I paid them for services, I told him that it is an online payment made through phone still they asked for receipt and told me to complain at My Tikona app seperately and breifing the same greviance, but I could'nt login in that app because, I did not recieved a special username and password, I still patiently contacted customer care, technical care again but they did not replied me regarding the technical problem, this process of complaining one thing in several places have destroyed my mental peace.

Not only me there are plenty of complaints done in tikona's greivances forum and there is no any attention or problem solving intention from tikona to their customers. I am very lucky that I received my refund and I am satisfied but, really this company's a big fraud.Some individuals could not get that much guidance to complaint against these frauds over here, poor souls have lost their jobs, students are unable to give their online assignments on time and loose their marks just because of this company's filthy and slowest network. I as a student understand all those hassles and insecurity.

I need Consumer Complaints to file a litigation cost and legal action for tormenting me against tikona, I don't want any loss expenses from tikona instead i need Consumer Complaints to recieve all the expenses on my behalf from tikona. This is a request not only for me but as a responsible citizen of this country.