Tikona — Unethical business practices

Mar 06, 2017

Updated by Mrinal K Mukhopadhyay iT APPEARS THAT POLICY OF TIKONA IS TO SOMEHOW INSTAL A SYSTEM, IF IT WORKS O.K, IF IT DOES NOT WORK ALSO THERE IS NO PROBLEM FOR THEM, THEYWILL FORCE THE CLIENT TO PAY FOR THE THEIR DEFUNCT SYSTEM.
THEIR IS NO CUSTOMER CARE, WHICH IS REPLCED BY IRV[protected], WITH ONLY ONE OR TWO OPTIONS.
TIKONA DOES NOT HAVE COMPETENT PERSONS TO SERVE TEIR CLIENTS. UNDER THESE CIRCUMSTANCES TIKONA SHALL BE ASKED TO WINDYUP THEIR BUSINESS.

Mar 12, 2017

Updated by Mrinal K Mukhopadhyay Dear Customer care Tikona,

Please go through my compaints.
1. our personnel has shown very poor workmansjip during installation of your system, damaging thr net provided om the windows for protection against ingress of mosquotoes. More over cble as been brought inside room through sliding rails of he window panel making closure o d window impossible,
This is causing serous medical issues
in spite of my repeated reminders, till today no action has been taken at your end to attend to this issue and
resolve the same.

2. you have not responded our queries or request since end of January .2017.
Now that we raised complaint, you are replying now. We are afraid had we not raised complaint we would never got reply from your end.
3. After checking we find that your system often goes out order, so we are not using your system.
4. Even though there is no record available at your end regarding usage by our end, you are claiming payment for serves provided during that period your system was defunct.

The above indicates that unethical business practices are adopted by your organisation.
So remove your system and dis-continue your services with immediate effect.. .
.

Mar 12, 2017

Updated by Mrinal K Mukhopadhyay In spite of our repeated reminder for discontinuation of their internet services and removal of their system, they are ignoring our request and keeping their system isntalled and raising bill for the defunct system/.

Mar 27, 2017

Updated by Mrinal K Mukhopadhyay on 25th March, 2017, at about 5:00 P.M. sent two persons to recover their bill of 1204.27.
When told them we are not using tikona broadband services, then why we have to pay this bill.
and how this bill has jumped from 407 to 1200, after 15th March 2017,
and told them to remove their system immediately,
They talk to their supervisor and told me that they will take back their system provided we pay them rs, 500/-
I told them I will not pay them any amount, as I have not used their system and their system is defunct since installation of the system and we do not want to use their system because of bad installation of their system causing ingress of mosquitoes inside our bed room posing critical medical issues.

They told me that without getting payment od 500.-,

Finally I gave them Rs. 500 to get rid of their of harassment of tikona,

they gave me receipt of the same indicating final, photo of the same s attached herewith,

. .

Mar 27, 2017

Updated by Mrinal K Mukhopadhyay FROM THE BILLPAYMENT ON 25TH MARCH 2017, IT CLEAR THAT TIKONA HAS NO BASIS OF RAISING AND THEIR BILL IS FICTIOUS.
ON 27TH MARCH 2017, THHEIR WAS A CALLL AND SNSS FORM TIKONA, INFOMING THAT I HAVE MDEINLINE PAYMENT OF RS. 500/-.,
HER WAS A PHONE CALL FROM TIKONA INFORMING THAT WWHTHER I AM U=INTERESTED FOR UPGRRATION OF SYSTEM,

I HAVE INFORMED HER THAT THE TIKONA BRODBAND SYSTEN IS ALREADY REMOVED FROM MY HOUSE.
AAND THERE IS NO QUESTION O[censored]PGRADATION OF THE SYSTEM,

THE BILL FOR MEDICAL EXPENSES INCURRED DUE TOMEDICAL ISSUE RELATING INSTALATION OF THEIR BRODBAND SYSTEM WILL BE FURNISHED AFTER COMPLETION OF TREATENT.

Apr 08, 2017

Updated by Mrinal K Mukhopadhyay THIS TO INFORM TIKONA THAT BECAUSE OF THE MEDICAL ISSUES WITH THE BAD AND UNPROFESSIONAL ISNTALLATION OF THEIR SYTEM, MY SOSN HAS INFECTED WITH SKIN INFECTION FOR TREATMENT FOR WHICH WE HAD TO VISIT VELLORE FOR TREATMENT.
FOR WHICH WE HAD SPENT SO FAR SPENT RS. 2000/- FOR MEDICIN BESIDES TO AND FRO CHARGES FOR VISTIGN VELLORE.
THE ACTUAL EXPENDITURE MAY INNCREASE TILL MY SON IS CURED OF SKIN DISEASE.
IF TIKONA IS PROFESSIONAL ORGANISATION THEN IT IS EXPECTED THAT THEY REALISE THE MISTAES THEY HAVE COMMITTED FOR AGRESSIVE AND UNPROFESSIONAL INSALLTION OF HTEIR SYTEM, AND THEY SHALL SOTP THEIR TACKTICS FOR HARASSMENT OF INNOCENT PEOPLE BY SENDING FALLS SMS, AND FORCE FULL INSTALLATION OF THEIR SYSTEM AS SOURCE OF EXTRCTION OF MONEY FROM INNOCENT PEOPLE.THEIR SYSTEM
IN MY CASE, THEY HAD INSTALLED THEIR SYSTEM WITHOUT M PERMISSION. IN MY PROFILE, MY MIDDLE AMD LAST NAME IS WRPMG, EVEN MY RMAIL ID ALSO WERE WRONG.
SO FAR, THEY HAVE CLLECTED FROM ME RS.1100 FOR THEIR DEFANCT SYSTEM.

.

Jul 17, 2017

Updated by Mrinal K Mukhopadhyay I have not received any response form Tikona to my complaint dated 31st March 2017 and April 8 2017 .

It is therefore requested that Tikona shall respond to the complaints referred above, immediately.

Delay in resolving this long issue and settling of the financial matters shall be fully attributed to Tokona, .

Jul 21, 2017

Updated by Mrinal K Mukhopadhyay THE ISSUE NOT YET RESOLVED.
THIS ISSUE WILL BE TAKEN UP WITH APPROPRIATE AUTHSOIRTY.

Jul 23, 2017

Updated by Mrinal K Mukhopadhyay THE COMPLAINT IS NOT YET REOLVED. RESOLVED- IS ONLY TO INDICATE THAT THE FORUM HAS INFIRMD TIKONA REGARDING THE COMPALINT.