Tikona — Wifi not working from 12 march 2021

We have taken Wifi or Broadband Internet Service from Tikona Infinet Limited. since last week (12 March'21)the internet is not working we have complete a lot of time also trying to contact with dealer he left the job and no. is off and cant not connected with customer care person no. is paid we have paid for that then to unable to get in touch with the person only ivr is say waiting time is this & that 1st time IVR said i Quote " your waiting time is 0 mints R representative will answer your call shortly your call is important to us " but after 45 mint call got disconnected. didn't get connect with anyone.
after that we have called 10 time every time they give us time 3 mints, 5 mint so on and on but after 30-45 mints call got connect single time we didn't connect with anyone form there hand also we have complaint on thire portal as well 4-5 times but still its not working.
we have paid in advances for 1 year. now i have feelings after paying we have to beg for services in this case i would like to have my money back and cant take this HARASSMENT anymore.

it is impacting my professional life.

my id trikona id [protected]