[Resolved]  Tikona — won't terminate connection

Address:

Kolkata, West Bengal

Date: 19th march 2019.
Account number: [protected]

I have requested for service disconnection from tikona on 12th feb 2019.in the said email, i had requested for service to be discontinued effective immediately and the cpe/ device/ cable to be collected.
A reminder email was sent on 14th feb 2019.
On 21st feb, tikona ltd. Only partially terminated the service by discontinuing rentals despite explicitly requesting for 'termination of account'.
All outstanding dues were settled on 21st of feb 2019.

An acknowledgement email was sent by tikona ltd. To me on 24th feb stating outstanding due amount as 0.00 inr.

A reminder to completely terminate the account was again sent on 12th march 2019 to tikona ltd. Following which i received acknowledgement of the same.

The company has not sent any representatives to collect the device in the 7 days which have elapsed. A reminder has been sent via sms to mr. Dipanwita on [protected] on 18th march 2019.
Another email was sent by tikona on 14th march giving the following phone number to contact for returning cpe: [protected]. When i contacted this number, the person recieving said his contract with tikona ended 2 years ago. It is a disastrous state of affairs and laughable if the system has not been updated since 2 years.

The company is doing blatant corporate malpractice and having gross contempt towards the customers.

35 days have elapsed since the initial request for service disconnection and still no executive has come to collect the device. Also, i do not want tikona ltd.in possession of my data or account. I want all my information stored with this fraudulent company removed with immediate effect except the data which is needed for regulatory insight as mention in 'privacy policy.'

Here are the various request numbers.

Online request number 1-[protected].
Please note the revised request no:1-[protected] for future reference.
1-[protected].
1-[protected].