[Resolved] Tikona — Wrong billing | |||
Hi, I was using Broadband services of Tikona from 2014. Due to some family emergency I had to go out of town. So, I called the customer care of Tikona on 18 July 2016 to cancel my connection as I had no idea when I will be back. Instead of cancelling they said they will wave off the bill for the days I have not used their services when I come back and asked me to drop an email regarding same. I have dropped an email on 20 July 2016. Further we decided that we would move out of the city permanently. So I called the customer care on 14 Aug 2016 saying I want to cancel the connection as I am moving out permanently and I would settle the bill as per our discussion on 18 July. I thought they will charge me for no. of days I have used their services + safe custody charges. But I was surprised they have billed me for full month instead. Cancelling service is a task with Tikona. I would urge some one should call these people to check how difficult they make it to cancel. I think 4 to 5 calls repeating same thing gift it to someone don't cancel etc. I have had couple of email/telephonic conversations with these people explaining them to send me the correct bill. But, they keep on repeating that you have to make payment irrespective of you have used it or not and are adding up the late charges every month. My question is I am ready to pay for days I have used the services + the safe custody charges. Why should I pay when I have not used it. Also, I have informed them by call as well as through email in advance. Please ask them to pull the call recording and see what I have requested for. I am being responsible citizen for settling the bill and close the connection. I could have easily ignored this as I am no more residing in that location/place. I can share all email conversation if required. Would appreciate your help on this. My Cust ID is [protected] Thanks Parmeshwar Uniyal [protected] Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jan 20, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Uniyal, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care Verified Support Jan 23, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Uniyal, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Feb 12, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Uniyal, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs.1, 458.79/- at the earliest. You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services if you failed to surrender the Adaptor / Roof Top Device even after several intimation from our end. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||
2 Comments | |||
Comments
Same case with me. When i asked for disconnection they begged to hold the connection and waived off my bills and asked for 145 rs for holding the connection. after some time i received a mail from tikona regarding two month bill and late charges as well.. i dropped many mails did many calls but every time they were just looking for money. Please make payment please make payment.
I think they are in mood that if any customer wants to leave then try to pull money as much as they can.
I will never go for Tikona in my lifetime again.
I think they are in mood that if any customer wants to leave then try to pull money as much as they can.
I will never go for Tikona in my lifetime again.
Tikona Digital Networks Customer Care's response, Jan 24, 2017
Verified Support
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care
Tikona Digital Networks Customer Care's response, Jan 26, 2017
Verified Support
Tikona Digital Networks Customer Care's response, Jan 27, 2017
Verified Support
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Cust ID [protected]
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care
Greetings from Tikona.
We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.
Regards,
Tikona Care
Greetings from Tikona.
Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care