| Address: | New Delhi, Delhi, 110070 | | Website: | www.timbl.co.in |
Serious connectivity issues enforced me to drop this connection only after a month usage. They did try to console a lot for maintaining the connection by making frequent fake promises and complicit claims that the network issue has been resolved. On several instances, they revoked my cancellation requests without my prior approval on grounds that network issues have been resolved. This is when i got the first hint that they are a fraud company. Later on repeated calls and using swear words they approved the cancellation status and promised to deliver the refund within 15 days from cancellation. That was on 6th of september, so refund and pick up of modem was supposedly due by 21st.in between, they made frequent false promises that the modem pick up guy would 100% reach at my doorstep on a particular day, and this ate up my whole day, not just one day. Today, on 24th sept i called again only to hear from them that i will get the refund by 28th sept. But the policy declaration clearly states that upon cancellation, modem will be picked up and amount refunded (1500-security fee) within two weeks after cancellation.
I'm extremely dubious if they ever going to initiate the refund. Made a big mistake by hiring services from them. Would suggest customers be very wary before filing their broadband services and better go for the popular trusted ones.
I will be filing a consumer complaint very soon against this company and will see that all steps are taken for suing this fake service provider.
Those who have faced similar kind issue can come forward. A joint effort will help to claim our justified demands.
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