Timbl Broadband — fraud with customer - timbl || disappointing & fraud

Address:

C/O Gupta’s, House no: 1348, second floor Sector 17 C, Gurgaon Haryana, Gurgaon, Haryana, 122001

Dear timbl team,

This is very much disappointing response from you all. I have paid 6 months advance payment for new connection on 9th aug. Without any installation done by your team at my location. Since 9 aug. To 15th aug. I was continuously reaching your customer care and local representative rupesh - [protected] & rakesh-[protected] for update, but no one came to my premises for installation. At last when no one responded me, i called customer care for disconnection and return of my deposited money on 16 aug, 19.

Now since 16 aug, 19 till today i am cntinuously chasing at your customer care for my refund but here also i feel like cheated and evry time they say i will recieve the call after 1 hr but i have never received a call from timbl also no did not get my money back.

If you all are not taking your customer seriously this is your loose!!

Customer id[protected]I received a massage on 13th aug, for installation within 3 days but no one came for installation)
All below tickets are showing in resolved state without customer's confirmation!!! Totally fraud!!
Ticket number - c001
Ticket number - r001 (Raised on 16th and resolved on 17 without customer's confirmation)

Regards,
Himanshu