Times Global Insurance — No way

I m Gyan Prakash, I purchased a Macbook Pro Worth Rs.76, 500 from a online E-commerce website last year.And just 2 months back I took insurance of my laptop from TIMES GLOBAL INSURANCE through their website mymobileinsurance.com
I paid Rs.4320 for One year Insurance Plan for my laptop and got a Policy document.When I took that plan I was assigned with a Relationship Manager Mr. Arun Kumar.He told me that on the event of theft or loss I will be paid 90% of my invoice value.Just 10 days Back I lost my Laptop in Rajeev Chowk Metro Station, New Delhi.
I realised it I immediately file a complain and took a copy of it.I called customer care and was told me to Email that complain copy, I was Promised that I will get Money in 3-5 Working days but believe me it took then 25 Days to settle my claim.Everytime I call them they say YOUR CASE IS STILL PENDING & CLAIM MANAGEMENT TEAM IS COMMUNICATING TO CONCERN POLICE STATION.
What the hack it was, I should get my money and they should do their stuff after that, y a customer is getting harassed.Finally after 25 days I was paid just Rs.60, 800 which was again a annoying act.When I asked reason that why you deduct 20% instead of 10% depreciation, then I was told that my laptop was 1 year old at the time of Insurance.
Hey Comon guys, You should have told me this at the time of insurance.
Then y u cheat people like this.When you claim everywhere that you are Rank 1 Company in India for Mobile & Laptop Insurance then y You cheat people.
A big brand never ever do this.This will surely give a negative impact on customers.