Times Of India — Amount taken but matrimonial ad not published

I have deposited the amount of rs.7500.00 on[protected] vide utr no. Barb[protected] in a/c [protected] ifsc hdfc0001568 name: classified matrimonial, to publish the matrimonial ad in their newspaper column of times classified, however they have publish the ad only once on 15 march 2020. The ad was to be publish 4 times on sundays. We tried to contact mr. Amit ghosh and mrs komal from toi through messages and phone but got no reply.
I request you to kindly refund my amount.