[Resolved] Times Of India — case of cheating as subscription did not started even after 20 days of payment

dibyanshu1512

from Mumbai, Maharashtra

Address:

122004

I have subscribed for times of india six month subscription and made the payment upfront. Subscription was supposed to start from 6th jan 2020 and its been 20 days and there is no update from their side.

I called customer care of times group multiple time and they only respond that within 24hrs their team will call back but no one responded.

I dropped multiple email at crm. [protected]@timesgroup.com but no one acknowledges it. My complain number is 00193804 with times group

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Feb 6, 2020

Complaint marked as Resolved

Times of India team contacted me and arranged the subscription which I opted for

Feb 06, 2020

Updated by dibyanshu1512 Times of India finallt responded and they have started the subscription. Hence, I close the case

Aug 29, 2020

Updated by dibyanshu1512 Times of India started the newspaper delivery from 3rd Feb 2020. vendor stopped the newspaper delivery during lockdown starting late March 2020 till second last week of May 2020. They again started the delivery post lockdown eased and stopped the delivery around 10 july stating that the coupon for 6 months are expired. So effectively I received paper for 3.5 month.

I called the Vendor and he told that he won't deliver the paper as coupon is expired. I called Area head (Amitpal) and he told that he will speak to Vendor. I tried multiple times to speak to him but no positive response.

On the top of that Vendor came to my place in June 2020 and asked for delivery charge of Rs 50 per month which was quite shocking. I handed him coupons of 6 month which he was quite reluctant to acceptas he mentiones that he do not accepts coupon.

This is quite unprofessional behaviour from TOi team and it looks like Vendor has monopoly in this area. So, he told me that from next time he won't accept Coupon and he will not deliver to my place if I again purchase the subscription online