| Address: | Thane, Maharashtra, 421301 |
Hi diksha,
Please check the scenario stated below;
On 28th may i shifted from my origin (Mulberry meadows) to new house (Madhav sansar) very next day i approached by vendor to start supply of the copies to my new house instead origin. He inquired about the location and advice me to approach the authorised vendor who supply the copies to that particular area.
On approaching the new vendor he took the subscription letter from me and started to supply newspaper from next day onward should be 2nd of june. Couple of days later he stopped the copies saying i am not receiving the copies from times and i have initiate the transfer request as it would take 15 days of time.
We waited for 1 month instead 15 days but there was no reply from vendor on follow up he asked me to wait for more 15 days, post 15 days that he said its not in my control you kindly speak to the regional head.
I contacted rh he advice me to write on crm id, so i wrote an email on 15th of july.in reply they assured me to start the copies at my new house from 16/08/2017 which does not came in action.
On 20th of jul i have highlighted that my old vendor has stopped supplying the copies at my origin address and requested for continuation unless transfer takes place. But their was no action on it.
After my repeated requests the supply started on 2nd of september which supposed to be started on 16th of aug.
By the time you started the supply i have relocated again to my origin from the new house dated 31st aug.
Now my question is;
1. Why there was no proper guidance from vendors end?
2. Why the copies were stopped at the origin before the transfer took place?
3. If your tat for transfer is 4 weeks why does it took 6 weeks?
4. Your executive tamana has used foul language to me while on call dated 12th september. What action has been taken against her? She called me from [protected].
5. What is the procedure to cancel the subscription?
6. Who will compensate for the 3 months, wherein we have not receive the newspapers?
Do you have reply to all this?
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